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Branch Operations Manager
United States - California
San Francisco
Administration and Support
Wealth Management Americas
Full Time
The Operations Manager leads the daily operational activities and approvals (e.g., new accounts, funds received and delivered, trade processing, etc.) in the complex/branch and ensures that activities run smoothly, efficiently and meets service excellence standards. As the Operations Manager you will lead all BSAs within the complex/branch and provide guidance, training and coaching needed to ensure they can perform all operations tasks and responsibilities. Together with your Complex Administrative Manager you will align complex resources and coordinate operations staff for coverage in all related areas. You will perform delegated supervisory functions, approvals and authorizations for the complex.

Line Manager: Complex Administrative Manager

Key Responsibilities:

• Manage the day to day branch operations to ensure operational excellence

• Communicate, implement and ensure compliance with firm operational guidelines and policies and support the branch operational risk and audit process

• Oversee and perform operational approvals such as: review and approve account opening and maintenance, funds/securities received and disbursed, correspondence and communications with the public, trade errors/corrections, etc.

• Monitor and manage operational costs

• Manage operation's related client issues and complaints following firm policy and regulatory requirements

• Coach and educate all employees on operational policies and procedures and the UBS platform

• Recruit, select, onboard, train and manage operational support staff (i.e., BSAs)

• Conduct performance reviews and make personnel decisions such as compensation and promotions of operational support staff in accordance with firm policy

• Implement service excellence standards, including coaching and educating operational support staff on the Client Experience best practices and suitability

• Monitor client accounts and transactions

• Perform delegated supervisory functions, approvals and authorizations for the complex

• Support and drive strategic firm initiatives

• 3 years of experience with a leading financial institution

• Relevant management experience in branch operations

• High School Diploma or equivalent required; College Degree recommended

•Candidates must be proficient with Microsoft Suite Applications, including Outlook, Word &

•Bilingual language skills of Spanish and English a plus

Leadership Skills:

• Judgment and Decision-Making

• Managing and Developing People

• Drive and Commitment

• Working in Partnership

• Leverages resources and delegates effectively

• Creates a positive branch business culture

Required Licenses:

• FINRA Registrations: Series 7, 66, 8 or 9 and 10 - Series 3 (if applicable)

• Life and Health Insurance licenses, required if supervising this business
UBS can offer you an environment geared towards performance, attractive career opportunities, and an open corporate culture that values and rewards the contribution of every individual.
We can offer you an exciting, fast-paced working environment, a culture of mutual respect and teamwork and the opportunity to play a vital role in our growth. If you are attracted to joining an organization where every individual's contribution counts and where your talent will impact on our future, please apply for this position. It starts with you.
UBS is an equal opportunity employer. We respect and seek to empower each individual and the diverse cultures, perspectives, skills and experiences within our workforce.

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